Customer satisfaction is important to us.
If you are not completely satisfied with your VitalTac Flashlight purchase, you may request a return or refund in accordance with our return policy.
Products should be returned within the eligible return period in their original condition, including all accessories, manuals, and original packaging whenever possible.
Items showing signs of misuse, accidental damage, or unauthorized modifications may not qualify for a refund or replacement.
Once the returned product is received and inspected, eligible refunds will be processed to the original payment method within the applicable processing period.
Shipping fees may be non-refundable unless the return is due to a manufacturing defect or an error on our part.
If your flashlight arrives damaged or defective, please contact our customer support team promptly with your order details and photographs of the issue.
We will review your request and work to provide a replacement, repair, or refund where appropriate.
Please contact customer support before returning any item to receive the correct return instructions and authorization.